Returns & Exchanges
At Tricoci Salon & Spa, we are dedicated to your beauty journey and want you to be completely satisfied with your purchase. If a product does not meet your expectations, we offer a 30-day return window for most professional hair and skincare items.
Initiate Your Return
Log into your Tricoci account or visit our online returns portal to select the items you wish to return and provide a reason for the request.
Package Your Items
Securely pack the products in their original packaging, ensuring that at least 50% of the product remains and all seals are intact where applicable.
Ship to Tricoci
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will issue a full refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing